When we talk about delinquency or collection challenges, it's a global phenomenon. In emerging countries, like those in Latin America, the percentage of customers who don’t pay their bills the day after they are due, or who haven’t paid yet, is extremely high. This can range between 20% and 40%, depending on the country.

In light of this situation, Bemobi has adopted an innovative and effective approach based on two pillars: omnichannel strategy and instant payments.

Omnichannel: Enhancing customer interactions and payment experience

Bemobi’s strategy focuses on creating an omnichannel payment experience that is present across all customer touchpoints, from web portals and mobile apps to more accessible solutions like Smart POS, call centers, and payment link campaigns via SMS, WhatsApp, and email.

According to Denis Maia, this strategy is essential for facilitating payments and reducing delinquency:

This diverse experience offered by omnichannel, that is, providing all points of contact between the distributor and the customer, is fundamental for reducing costs and waiting times.

Instant payments: A growing trend

Bemobi has effectively integrated instant payments like Pix, which has proven to be a resounding success in Brazil. This trend, rapidly expanding to other countries, allows customers to make quick and secure payments, minimizing delays and avoiding service interruptions.

You may also be interested in reading: What is Pix and how does it work?

The integration of these solutions facilitates a more efficient and accessible payment flow, something of utmost urgency in emerging markets.

The value of experience and technology

Leveraging its deep knowledge of the Brazilian market and applying it globally, Bemobi positions itself as a leader in the transformation of collection processes for Utility companies. This combination of strengths allows it to offer solutions that make a real difference in reducing delinquency and improving customer relationships.

This innovative approach not only optimizes the operations of Utility companies but also drives financial and digital inclusion for millions of users worldwide.

Bemobi's payment solutions: Omnichannel and instant payments for Utility companies

The combination of omnichannel, instant payments, and advanced technologies allows Bemobi to offer a unique value proposition. By integrating its expertise in instant payments and card-based solutions, including installment payments, it creates a unique opportunity to help Utility companies not only in Brazil but also in Latin America and other global markets.

If you are interested in learning more about Bemobi’s payment solutions for Utility companies, you can fill out the form below and we will be happy to contact you promptly.

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